Senior Product Manager

grndtc.com Global Recruiters is seeking a Senior Product Manager to lead the design and optimization of their digital lending ecosystem. This role focuses on improving the end-to-end loan experience, driving outcomes such as increased application completion rates and enhanced customer satisfaction.

Responsibilities:

• Own the end-to-end user experience across borrower, dealer, and internal workflows
• Improve application conversion rates, time-to-close, dealer efficiency, and borrower satisfaction
• Analyze and improve workflows across loan origination, document collection, underwriting, and dealer submissions
• Reduce errors, rework, and manual intervention
• Design standardized user experiences across Encompass LOS, portals, and third-party integrations
• Ensure solutions are scalable and technically feasible
• Conduct research and use analytics to improve experiences
• Act as a bridge between business, operations, and IT
• Maintain UX standards and consistency across platforms

Requirements:

• 8+ years of production system design including standardized UI/UX
• Experience with complex workflows or fintech/lending systems
• Familiarity with Encompass or similar LOS
• Strong process mapping and problem-solving skills
• Experience working with cross-functional teams
• Experience in mortgage or manufactured housing lending
• Familiarity with third-party integrations
• Understanding of compliance requirements
• Experience with analytics tools