grndtc.com Global Recruiters is seeking a Senior Product Manager to lead the design and optimization of their digital lending ecosystem. This role focuses on improving the end-to-end loan experience, driving outcomes such as increased application completion rates and enhanced customer satisfaction.
Responsibilities:
- Own the end-to-end user experience across borrower, dealer, and internal workflows
- Improve application conversion rates, time-to-close, dealer efficiency, and borrower satisfaction
- Analyze and improve workflows across loan origination, document collection, underwriting, and dealer submissions
- Reduce errors, rework, and manual intervention
- Design standardized user experiences across Encompass LOS, portals, and third-party integrations
- Ensure solutions are scalable and technically feasible
- Conduct research and use analytics to improve experiences
- Act as a bridge between business, operations, and IT
- Maintain UX standards and consistency across platforms
Requirements:
- 8+ years of production system design including standardized UI/UX
- Experience with complex workflows or fintech/lending systems
- Familiarity with Encompass or similar LOS
- Strong process mapping and problem-solving skills
- Experience working with cross-functional teams
- Experience in mortgage or manufactured housing lending
- Familiarity with third-party integrations
- Understanding of compliance requirements
- Experience with analytics tools