Customer Service Representative

ibex is a company that focuses on creating a positive work environment for its employees. They are seeking motivated, customer-focused individuals for the role of Customer Service Representative, where the main responsibility is to provide exceptional support to customers regarding their utility services.

Responsibilities:

• Billing questions and payment support
• Starting or stopping utility services
• Account updates and service requests
• Troubleshooting customer concerns
• Providing clear, professional, and empathetic support
• Navigating multiple systems and tools to find solutions quickly

Requirements:

• Strong communication and customer service skills
• Ability to stay calm and professional during challenging conversations
• Comfort navigating multiple computer systems and applications
• Critical thinking and problem-solving skills
• Basic math skills for billing, balances, and payment related questions
• Experience using basic Excel functions, including search tools and filters
• Strong attention to detail
• Ability to multitask and stay organized in a fast-paced environment
• A team-oriented mindset and strong work ethic
• 18+ years of age with a High School diploma or equivalent
• Private, distraction free workspace (not a shared/common area of the home)
• Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
• Must remain on camera during working hours