Senior Data Scientist

Zoom Communications, Inc. is seeking a Senior Data Scientist to build production machine-learning systems that predict customer growth and retention signals. The role involves collaborating across engineering, sales, and product teams while directly influencing revenue strategy through automated, data-driven insights.

Responsibilities:

• Building and deploying end-to-end machine learning models — from exploration through production — that score customer expansion likelihood and churn risk, directly informing revenue strategy
• Designing and maintaining automated pipelines for model retraining, monitoring, and incident response, ensuring prediction accuracy and system reliability at scale
• Partnering with engineering and product teams to define telemetry schemas and data contracts, ensuring high-quality inputs that support longitudinal user behavior modeling
• Conducting exploratory analyses and experiments to diagnose conversion changes, validate product hypotheses, and deliver actionable recommendations to senior leadership
• Communicating findings and model outcomes to cross-functional stakeholders, translating complex results into clear narratives that guide sales, product, and customer success decisions