Customer Service Admin Support

24x7 Direct is an Australian company looking for an experienced Customer Service Admin Support. The role involves responding to customer inquiries, managing customer records, and performing general administrative tasks while ensuring high-quality service delivery.

Responsibilities:

• Maintain accurate customer records and update databases as needed
• Handle customer complaints and escalate issues when necessary to ensure prompt resolution
• Coordinate with internal teams to address customer concerns and improve service delivery
• Perform general administrative tasks such as scheduling, data entry, and document management
• Provide product or service information to customers and assist with troubleshooting basic issues
• Monitor and analyse customer interactions to identify areas for service improvement
• Keep records of customer interactions
• Process customer accounts and file documents
• Management of client system usage through nurture & support
• Outreach and appointment setting as required
• General administrative duties such as data entry

Requirements:

• Degree qualified (+)
• Minimum of 2 years of experience in Customer Service and/or BPO
• Proven experience in handling high volume of inbound calls
• Excellent communication skills, both verbal and written
• Proactive, results-driven and efficient
• Excellent problem-solving skills and attention to detail
• Proven Consultative needs-based sales skills
• Process-oriented, and organiser of all things
• Proven experience in a customer service or administrative role
• Extremely client-oriented, a terrific communicator, and a dynamic closer
• Proficiency in Microsoft Office, Outlook, Google Workspace, and CRM software