Technical Customer Success Manager

Zenity is a leader in AI Agent Security, providing an agent-centric security platform for enterprises. The Technical Customer Success Manager will serve as the strategic technical lead for complex enterprise customers, focusing on their success and engagement post-sale.

Responsibilities:

• Own the full technical and strategic success of Zenity’s most complex enterprise accounts, serving as the primary technical and executive-facing partner post-sale
• Lead complex, multi-party enterprise engagements across deployment, integrations, budgeting cycles, governance approvals, and long-term platform expansion
• Coordinate joint account motions involving customer stakeholders, Zenity internal teams, and large technology platform teams, ensuring alignment on strategy, integrations, and long-term value realization
• Run executive-level strategic reviews that clearly articulate risk posture improvements, roadmap alignment, integration progress, and expansion opportunities
• Serve as the single strategic point of coordination across Product, Engineering, Sales, and Field Engineering to streamline complex enterprise motions and reduce internal friction
• Own high-impact technical escalations end-to-end, maintaining executive visibility while driving resolution across internal teams
• Translate sophisticated enterprise requirements into structured success plans, identifying technical risks, integration dependencies, and phased deployment strategies
• Partner closely with Product and Engineering to surface strategic customer insights that influence roadmap direction and support the continued evolution of Zenity’s platform
• Contribute to scaling Zenity’s enterprise success model and best practices for managing strategic accounts
• Lead end-to-end onboarding processes, including discovery sessions, product training, risk analysis and assessment, solution design, platform configuration, technical integrations, and initial security posture setup
• Guide the customer through creating and establishing internal security programs for LCNC (low-code/no-code) and AI standards
• Translate customer business goals and security requirements into a tailored implementation plan to drive success
• Serve as the trusted technical advisor on security best practices for LCNC and AI agentic security, governance, and enterprise application security
• Provide hands-on guidance in configuring policies, platform risk areas, automations, and governance frameworks
• Investigate and troubleshoot security violations, providing clear remediation guidance and context
• Maintain high-touch relationships with stakeholders to align Zenity’s value with business outcomes
• Proactively monitor platform usage, risk reduction metrics, and security improvements to demonstrate ROI
• Identify opportunities for optimization, expansion, and innovation in customer environments
• Lead Quarterly Business Reviews (QBRs) to present progress, risk posture improvements, and roadmap alignment
• Anticipate customer needs by staying current on evolving security threats, industry trends, and compliance requirements
• Partner with Sales, Product, and Engineering to advocate for customer needs in the product roadmap