Integration Platform Reliability Engineer

Dealer Tire is a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. As an Integration Platform Reliability Engineer, you will play a critical role in developing and supporting the integration platforms essential for the company's operations, ensuring their stability, reliability, and performance through collaboration with various teams.

Responsibilities:

• Develop and maintain platform documentation, training materials and systems documentation
• Work with infrastructure engineers to maintain the stability and reliability of the integration platforms
• Monitor the performance and availability of the integration platforms, recommend, and implement remediations to issues
• Follow Dealer Tire and affiliate policies regarding change control and incident management
• Keep integration platform toolsets patched and up to date according to the appropriate policies
• Assist Integration Specialists with platform inter-operability issues
• Work with infrastructure teams to support the infrastructure roadmap
• Work with Enterprise Information Security to maintain the appropriate security posture based upon policy and contract requirements
• Assist in designing and implementing the Integration roadmap
• Recommend, design, develop and implement small and medium scale automations
• Help in the development of junior team members
• Work closely with functional groups to assure project tasks are completed accurately, timely and with quality
• Document project tasks for scope boundaries, high-level requirements, and other aspects as needed
• Work with functional staff to develop training materials for Information Technology systems
• Document high-level and detailed business requirements related to required platform capabilities
• Communicate business requirements to the Information Technology staff
• Collaborate on Information Technology projects with various functional areas and staff to clarify business requirements, answer questions and resolve problems throughout projects and on-going support
• Collaborate with team members on the development and on-going use of audits and controls to monitor the daily transmission and collection of EDI/Integration files
• Assist users and Integration Specialists in the review of business requirements
• Coordinate work with various functional staff to develop user acceptance test objectives, test plans and test scripts to verify and ensure that business requirements are achieved
• Perform system tests and user acceptance tests of Information Technology system changes as agreed with various functional staff in test plans
• Maintain technical analysis documents, technical designs, test scripts and test results to verify Integration Platform requirements are understood and addressed completely, correctly, and consistently
• Execute unit and integrated system test reviews as appropriate with Information Technology staff
• Apply established mechanisms for tracking business requirements throughout the life of Information Technology projects. Use mechanisms to verify all requirements have been addressed completely, correctly, and consistently
• Work with various functional and IT staff to apply established change management procedures for Information Technology projects to control scope
• Facilitate documentation and approval of requirements changes of either a business or technical nature, during Information Technology projects, using change management procedures
• Perform production implementations, some of which may require after hour activities to complete
• Timely and accurate time and status reporting
• Adherence to security policies
• Learn and leverage knowledge to develop mappings on tools utilized by the team
• Other Duties as Assigned

Requirements:

• 3-5 Years experience of maintaining an EDI / Integration platform such as Axway B2Bi Express, Mulesoft, Sterling Integration Suite or similar software (cloud or on premise), including upgrades and applying patches
• Experience with scripting languages and techniques (Python, ix shell, Powershell)
• Operator level experience with either RedHat or SUSE Enterprise Linux
• Operator level experience with Windows Server
• Understanding of networking concepts such as routing, DMZ's and the functionality of common network appliances such as firewalls and load balancers
• Demonstratable troubleshooting skills involving networking, server and application concepts
• Knowledge of common file/data exchange protocols (FTP, SFTP, REST, web services)
• Knowledge of XML and JSON file types
• Demonstration of developing improved processes
• Strong communication and collaboration skills
• Facilitation and negotiation skills
• Willingness to learn new skills
• Ability to manage in a fast-paced environment to meet business needs/deadlines and adhere to project schedule with minimal supervision
• Knowledge of one or more of the following Axway products (B2Bi Express, Transfer CFT, Sentinel, API Manager/Amplify)
• Understanding of various file types and usage (X12, EDIFACT, flat files)
• EDI/Integration translations and implementation background
• EDI document background: 810, 850, 856, 210, 214
• Knowledge of EDI Specific Communication Methods (Odette FTP, AS2)
• Experience in automation of tasks and automation tools
• Basic knowledge of containerization
• Basic understanding of cloud computing concepts (AWS or Azure preferred)
• Working knowledge of Jira and Confluence