Sr. Technical Project Manager

ESC Corporation is seeking an experienced Senior Technical Project Manager to lead enterprise SaaS implementation projects from initiation through delivery. The role involves ensuring successful project outcomes through effective stakeholder management, implementation governance, and cross-functional coordination with various teams.

Responsibilities:

• Lead and manage end-to-end enterprise software implementation projects aligned to an agile methodology
• Develop and maintain detailed project plans, timelines, resource plans, and implementation schedules
• Manage project scope, deliverables, dependencies, budgets, and risks
• Ensure projects are delivered on time, within budget, and aligned to customer expectations
• Proactively identify and mitigate project risks, issues, and scope creep
• Maintain strong project governance and reporting throughout the project lifecycle
• Build strong working relationships with enterprise customers and internal stakeholders
• Act as a trusted advisor during implementation projects
• Facilitate customer meetings, workshops, and project governance discussions
• Present project updates and implementation progress to senior stakeholders and executive leadership
• Navigate complex customer environments to drive alignment, decisions, and successful outcomes
• Participate in requirements gathering and solution design discussions
• Provide guidance on implementation best practices and solution optimisation
• Support quality assurance and testing activities where required
• Assist customers in understanding implemented solutions and business outcomes
• Contribute to strong customer adoption, retention, and upsell opportunities
• Work closely with internal cross-functional teams including: Sales, Product Management, Customer Success, Customer Support, Software Engineering
• Promote and support Specright implementation methodologies and best practices
• Contribute to continuous improvement initiatives within the Professional Services team
• Mentor and support junior Project Managers and team members where required

Requirements:

• Minimum 7 years' experience in Technical Project Management or SaaS implementation Management
• Strong experience managing enterprise software implementation projects
• Experience working within SaaS, cloud software, or technology consulting environments
• Experience with Salesforce-related implementation projects
• Excellent stakeholder management and customer communication skills
• Strong organisational, planning, and risk management capability
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and decision-making skills
• Experience presenting to executive and C-suite stakeholders
• Ability to build credibility and trust with customers and internal teams
• Strong understanding of implementation governance and project delivery methodologies
• Exposure to Manufacturing, Packaging, Food & Beverage, or Supply Chain industries
• Experience with Certinia (formerly FinancialForce)
• Experience in consulting or professional services environments