Content Project Manager Level 2
Columbus, Georgia, United States of America
Contract
1 week ago
$43 - $47 USD
Key skills
AISaaSProject ManagementCustomer SuccessSales
About this role
RESPONSIBILITIES:
Kforce has a client in Columbus, OH that is seeking a Content Project Manager to oversee the development and maintenance of customer experience resources that help instructors, students, and internal teams succeed. The Content Project Manager will join the Customer Experience Marketing team to transform complex content into clear, practical onboarding resources, training materials, and how-to guides-all aligned to our Support At Every Step strategy. They will also help manage Customer Experience survey feedback, ensuring insights are routed to the appropriate teams for timely follow-up.
What You'll Do:
* Manage the creation, production, and upkeep of customer-facing and internal support content
* Simplify complex workflows into clear, user-friendly materials
* Keep our content library organized and up to date
* Collaborate cross-functionally with Platform, Marketing, Customer Success, Sales, and Research teams
* Monitor Customer Experience survey feedback and route insights to the appropriate teams to support timely, thoughtful follow-up
REQUIREMENTS:
* Proven experience in technical writing or content management (edTech/SaaS a plus)
* Strong ownership of documentation processes
* Exceptional writing, editing, and project management skills
* Comfort with fast-paced, collaborative work
* Tools: Adobe Acrobat Pro, Microsoft Office, Asana, SharePoint
* Bonus: LMS platform experience
This freelance opportunity is ideal for someone who brings clarity to complexity and takes pride in building resources that truly make a difference. If you believe great content can elevate the entire customer experience, we'd love to work with you.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Columbus, OH that is seeking a Content Project Manager to oversee the development and maintenance of customer experience resources that help instructors, students, and internal teams succeed. The Content Project Manager will join the Customer Experience Marketing team to transform complex content into clear, practical onboarding resources, training materials, and how-to guides-all aligned to our Support At Every Step strategy. They will also help manage Customer Experience survey feedback, ensuring insights are routed to the appropriate teams for timely follow-up.
What You'll Do:
* Manage the creation, production, and upkeep of customer-facing and internal support content
* Simplify complex workflows into clear, user-friendly materials
* Keep our content library organized and up to date
* Collaborate cross-functionally with Platform, Marketing, Customer Success, Sales, and Research teams
* Monitor Customer Experience survey feedback and route insights to the appropriate teams to support timely, thoughtful follow-up
REQUIREMENTS:
* Proven experience in technical writing or content management (edTech/SaaS a plus)
* Strong ownership of documentation processes
* Exceptional writing, editing, and project management skills
* Comfort with fast-paced, collaborative work
* Tools: Adobe Acrobat Pro, Microsoft Office, Asana, SharePoint
* Bonus: LMS platform experience
This freelance opportunity is ideal for someone who brings clarity to complexity and takes pride in building resources that truly make a difference. If you believe great content can elevate the entire customer experience, we'd love to work with you.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.