Staff Product Manager - Marketplace Onboarding

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. The Staff Product Manager will reimagine the professional onboarding journey, focusing on enhancing the onboarding experience from registration to first-shift readiness while collaborating with internal stakeholders and engineering teams.

Responsibilities:

• Drive professional onboarding experience from registration and identity verification to credential collection and first-shift readiness
• Focus relentlessly on accelerating how fast a professional can move from signing up to actively and compliantly working on the platform
• Move beyond basic UI improvements by actively incorporating AI-native workflows and agentic solutions to solve manual, high-friction onboarding steps
• Act as the most demanding, well-specified consumer of our internal credentialing rules engine, ensuring onboarding gets what it needs to create a fast, clear, and confidence-building user experience

Requirements:

• 7-9 years in product management, with at least 3 years on marketplace or platform products with supply-side onboarding complexity
• Demonstrated success improving funnel conversion in credentialing-heavy, regulated, or compliance-driven environments
• Real-world experience designing and deploying AI agents or automated intelligence within production workflows
• Strong data instincts and the ability to connect onboarding throughput directly to business outcomes like supply liquidity and fill rate
• Proven ability to lead and deliver across ownership boundaries, working seamlessly with engineering, compliance, and peer product teams