Senior Representative, Customer Service Operations

Cardinal Health is a company that focuses on enhancing customer business through contract administration and problem resolution. The Senior Representative, Customer Service Operations is responsible for providing outsourced services related to medical billing and reimbursement, acting as a liaison in problem-solving and resolution.

Responsibilities:

• Handle inbound and outbound calls with home health nurses to assist with order placement, gather missing information, and communicate order updates or delays
• Navigate multiple systems to research order statuses, verify patient details, and ensure accurate information is relayed to customers and updated in nurse-facing platforms
• Provide high-touch B2B customer service during complex, often lengthy calls involving multi-patient orders, translation needs, and urgent medical supply requests, and insurance verification
• Manage manual order entry and support for orders placed via website or integrated EMR systems, ensuring accuracy and compliance across various suppliers
• Investigate and resolve shipment issues, documentation gaps, and general support inquiries via email, demonstrating strong analytical and computer skills
• Adapt to a dynamic workflow with varied daily tasks, ongoing training, and cross-functional collaboration, thriving in a role that values flexibility and attention to detail
• Work hours 8:30am -5:00pm EST

Requirements:

• High School Diploma, GED or technical certification in related field or equivalent experience
• 3-6 years of Customer Service inbound /outbound phone call center experience
• Experience with medical insurance/billing knowledge
• Prior computer experience using Microsoft Office systems