Senior Customer Success Manager - France

Camunda is an enterprise platform for agentic orchestration, helping organizations coordinate AI agents, people, and systems. The Senior Customer Success Manager will act as a strategic partner for enterprise customers, ensuring they achieve their goals and driving growth through renewals and expansion opportunities.

Responsibilities:

• Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in France by aligning Camunda technology to their business strategy and goals
• Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan
• Establishing trust-based relationships with your customers throughout their journeys with Camunda and maximizing the value from their investment
• Being a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty
• Working closely with our Sales team on opportunities to grow your customers; developing the opportunities and leveraging relationships and value measured as a trusted advisor
• Collaborating with our Consulting, Support and Engineering teams through proactive engagement on product and support-related issues
• Collaborating with our Product Management and Marketing teams to create programs on best practices, influence product roadmap discussions, and foster customer references

Requirements:

• Ability and/or willingness to use our product
• 5+ years of experience in Customer Success, Account Management, or a similar role in enterprise software
• Proven ability to drive both retention (GRR) and expansion (NRR) through value-based engagement strategies
• Commercial acumen and a track record of influencing buying decisions and account growth
• Experience building relationships and engaging effectively with senior business and technical stakeholders, including C-level executives
• Ability to manage complex, multi-stakeholder engagements across global organizations, with strong program and project management skills
• Proven experience leading structured success planning, value management, and use case pipeline development in enterprise environments
• Demonstrated ability to translate strategic business goals into actionable customer success motions and contribute to the creation, refinement, or execution of enterprise playbooks and engagement methodologies
• Analytical skills to interpret customer data, identify trends, track success metrics, and make data-driven recommendations
• Technical aptitude to engage in conversations around process orchestration, automation, cloud architecture, and modern software development practices
• Prior experience working with large banking or financial services groups
• Fluency in English and French
• Prior experience in the process automation, BPM, or consulting space is a plus
• Prior experience with maturity assessments and strategic advisory in a customer-facing role
• Strong understanding of software development methodologies, open-source ecosystems, DevOps practices, and cloud infrastructure
• Experience leveraging tools such as Salesforce, Gainsight, or customer success platforms to manage adoption and track outcomes
• Experience managing a named-account or strategic portfolio model (10+ enterprise accounts) with a focus on depth over breadth
• Demonstrated experience influencing account growth strategy and contributing to expansion pipeline beyond core renewal management