Senior Technical Business Analyst :CPS

Jack Henry & Associates is a technology company focused on transforming financial services for community banks and credit unions. The Senior Technical Business Analyst role involves acting as a liaison between customers and development teams, ensuring accurate documentation of system requirements and participating in all phases of the development cycle.

Responsibilities:

• Interacts with customers to gather system requirements
• Defines the system and functional requirements of the product
• Prepares business requirements and functional specifications
• Serves as a resource and/or participant in business process re-design activities. Assists the customer in determining if and how system enhancements may improve process flow and business function
• May perform application, system and regression tests
• Responsible for creating business requirements and system documentation, as well as contributing to end-user and project management documentation
• Works with quality assurance and programming teams to ensure changes are migrated into production correctly
• Interacts with technical teams to convey business requirements
• Works with industry research groups to prepare for product trends
• May assist less experienced peers. May act as a team lead
• Educate users on existing functionality and enhancements
• Facilitate and drive issue resolution for customer challenges
• Lead collaboration efforts to build strong and positive relationships across the organization and with third party vendors
• Lead continuous process improvements initiatives
• Works on highly complex and diverse projects. Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in selecting methods, techniques and evaluation criteria for obtaining solutions
• May perform other job duties as assigned

Requirements:

• Bachelor's degree
• Minimum of 6 years of experience in business analysis, software engineering, or related field
• Superior knowledge and experience with requirements gathering and documentation, defining use cases, authoring functional and/or technical specifications
• Superior communication and customer interaction skills with the ability to communicate across all levels of the organization: operations, technical teams, executive level, etc
• Able to independently drive multiple work efforts simultaneously to meet aggressive deadlines
• Has broad expertise or unique knowledge and contributes to company objectives as a subject matter expert (SME)
• Superior knowledge of the financial industry
• Superior knowledge and experience in the payment processing industry
• Superior knowledge and experience with waterfall and agile development methodologies
• Superior knowledge in debit and credit issuer processing
• Superior ability to define system and functional requirements
• Superior grammar and writing skills
• Project management skills
• Experience in the EFT transaction messaging domain (ISO 8583 message specification, EFT transaction switching and routing, high speed transaction processing, ATM messaging, etc)
• Superior knowledge of Microsoft Office applications
• Superior technical expertise in the following domains: ISO8583 message specification, EFT transaction messaging, EFT transaction switching and routing, high speed transaction processing challenges and constraints, ATM messaging, fraud strategies, dispute processing, EFT billing and settlement, Core banking domain and/or core CU domain, Security and compliance (PCI, PII, etc.)
• Experience in one or more of the following technical domains: Java and .net based applications, Distributed applications, Mainframe applications, Micro services API, Data ETL and Analytic Solutions, Business Process Model
• Experience with Fintech
• Experience with ISO 20022
• Experience with Cloud based technologies