Content Project Manager Level 2

Kforce Inc is seeking a Content Project Manager to oversee the development and maintenance of customer experience resources. The role involves managing the creation of customer-facing and internal support content while collaborating with various teams to enhance the customer experience.

Responsibilities:

• Manage the creation, production, and upkeep of customer-facing and internal support content
• Simplify complex workflows into clear, user-friendly materials
• Keep our content library organized and up to date
• Collaborate cross-functionally with Platform, Marketing, Customer Success, Sales, and Research teams
• Monitor Customer Experience survey feedback and route insights to the appropriate teams to support timely, thoughtful follow-up

Requirements:

• Proven experience in technical writing or content management (edTech/SaaS a plus)
• Strong ownership of documentation processes
• Exceptional writing, editing, and project management skills
• Comfort with fast-paced, collaborative work
• Tools: Adobe Acrobat Pro, Microsoft Office, Asana, SharePoint
• Bonus: LMS platform experience