Customer Success Manager

Datavant is the data collaboration platform trusted for healthcare, aiming to make the world’s health data secure, accessible, and actionable. The Customer Success Manager will manage a portfolio of clients, build strong relationships, and drive product adoption and expansion within their accounts.

Responsibilities:

• Own and manage a portfolio of accounts, building strong relationships across all levels and serving as a trusted advisor
• Drive adoption processes, creating tailored growth plans to support usage, expansion, retention, and long-term loyalty across your assigned client portfolio
• Develop deep expertise and proficiency in the product capabilities to effectively guide clients, transfer knowledge, and share best practices
• Deliver ongoing value by partnering cross-functionally with Product and internal teams to enhance the customer experience
• Facilitate regular client engagements including cadence meetings, QBRs, reporting, training, and other strategic and supportive interactions
• Proactively identify risks, opportunities, and expansion within your client portfolio
• Partner with Sales to identify upsell opportunities
• Meet regularly with clients to review performance, adoption, and strategic goals
• Organize, prepare presentations for, and lead QBRs on designated cadence
• Collaborate internally with Product, Support and Sales on client needs
• Track and analyze account health data to proactively identify risks and growth opportunities
• Diligently follow up on client requests, feedback, and action items as needed

Requirements:

• 7+ years of experience in a client-facing SaaS role (Customer Success, Account Management) supporting enterprise accounts
• Strong communication and presentation skills, with the ability to establish credibility with executive stakeholders
• Proven ability to manage relationships cross-functionally with Sales, Product, and R&D teams
• Customer-first mindset, with the confidence to drive strategic initiatives (product updates, enhancements) that support client needs
• Highly proactive, self-motivated, and responsive with strong problem-solving skills
• Ability to identify opportunities for improvement, develop creative solutions, and keep clients critically informed and engaged
• Strong project management and documentation skills
• Bachelor's degree required
• Willingness to travel for key client engagements (~4-6 times per year)
• Experience working with remote/distributed teams