Part-Time Customer Service Representative (Saturday & Sunday, 10am - 6pm)

Veterans United Home Loans is dedicated to helping Veterans and military families become homeowners. As a Customer Service Representative, you will be the friendly voice assisting callers with their inquiries, providing excellent customer service, and ensuring each caller feels valued and supported.

Responsibilities:

• Answering incoming calls and connecting folks to the right department to get them what they need
• Providing top-notch customer service while answering basic questions about VA loans
• Juggling tasks like sending emails or instant messages to help quickly resolve issues
• Handle challenging situations with patience and professionalism, ensuring borrowers feel heard and supported, even when they’re upset or frustrated

Requirements:

• Background in customer service, retail, or hospitality
• Translatable skills and relevant expertise
• Availability to work Saturday and Sunday, 10am - 6pm
• Ability to answer incoming calls and connect callers to the right department
• Providing top-notch customer service while answering basic questions about VA loans
• Ability to juggle tasks like sending emails or instant messages to help quickly resolve issues
• Handle challenging situations with patience and professionalism
• Fast-paced environments are where you thrive and you're quick to learn and excel
• Basic understanding of the loan process or willingness to learn it quickly
• Stellar phone skills and ability to make every caller feel valued
• Solid work ethic
• Dependability, efficiency, and great communication