Customer Success Team Manager

AO Globe Life is a company that has partnered with unions and organizations to provide supplemental benefits for over 70 years. They are seeking a Customer Success Team Manager to connect with individuals and guide them through available benefit options while providing professional support in a remote environment.

Responsibilities:

• Connect with individuals who have expressed interest in learning about benefit programs
• Schedule and conduct virtual consultations with clients via Zoom
• Understand client needs and provide clear guidance on available benefit options
• Assist clients through the enrollment process and provide follow-up support
• Maintain organized and compliant digital client records
• Participate in weekly training sessions and professional development meetings

Requirements:

• Must be legally authorized to work in the United States
• Reliable internet connection
• Windows-based laptop or desktop computer with a webcam