WVU Medicine is part of the West Virginia University Health System, and they are seeking a Customer Service Rep PFS. The role involves resolving patient billing concerns, implementing collection policies, and counseling patients for payment arrangements.
Responsibilities:
- Accurately posts data (payments, adjustments) as needed
- Communicates problems hindering work flow to management
- Resolves patient billing and third party payer concerns
- Interviews & Counsels patients for payment arrangements and/or charity assistance
- Answers patient questions quickly, accurately, and courteously
- Accurately identifies and screens Medicare charity within established guidelines
- Rebills accounts as necessary
- Works with patients to resolve account balances
Requirements:
- High school diploma or equivalent
- Excellent oral and written communication skills
- General knowledge of third party payers, collection laws, and collection procedures required
- Demonstrated customer service relations
- Ability to understand written and oral communication
- One (1) year experience in a healthcare setting
- One (1) year previous customer service experience
- Knowledge of medical terminology preferred
- Knowledge of ICS-9 and CPT coding preferred
- Specialized courses or seminars over and above high school that are directly related to collections, medical field, hospital business office setting