Key skills
Medical TerminologyICD-9 CodingCPT CodingFair Debt Collection ActThird Party Payers KnowledgeCollection LawsCollection ProceduresMicrosoft WordMicrosoft ExcelMedicare Reimbursement ProcessUB92 Bill Forms1500 Bill FormsExplanation of Medicare Benefits (EOMB)Professional InteractionsTact and DiplomacyCustomer Service RelationsCommunication
About this role
WVU Medicine is part of the West Virginia University Health System, and they are seeking a Customer Service Rep PFS. The role involves resolving patient billing concerns, implementing collection policies, and counseling patients for payment arrangements.
Responsibilities:
- Accurately posts data (payments, adjustments) as needed
- Communicates problems hindering work flow to management
- Resolves patient billing and third party payer concerns
- Interviews & Counsels patients for payment arrangements and/or charity assistance
- Answers patient questions quickly, accurately, and courteously
- Accurately identifies and screens Medicare charity within established guidelines
- Rebills accounts as necessary
- Works with patients to resolve account balances
Requirements:
- High school diploma or equivalent
- Excellent oral and written communication skills
- General knowledge of third party payers, collection laws, and collection procedures required
- Demonstrated customer service relations
- Ability to understand written and oral communication
- One (1) year experience in a healthcare setting
- One (1) year previous customer service experience
- Knowledge of medical terminology preferred
- Knowledge of ICS-9 and CPT coding preferred
- Specialized courses or seminars over and above high school that are directly related to collections, medical field, hospital business office setting