ServiceNow - Expert Software Engineer

Altera Digital Health is a member of the N. Harris Computer Corporation family that delivers health IT solutions globally. They are seeking an Expert Software Engineer with deep ServiceNow expertise to modernize their platform and integrate AI capabilities, focusing on designing and delivering scalable solutions.

Responsibilities:

• Lead the design and delivery of complex ServiceNow development projects and enhancements, ensuring high-quality, scalable solutions
• Contribute to the evolution of ServiceNow into an AI-enabled platform by identifying and implementing innovative capabilities
• Design, build, and customize ServiceNow solutions including business rules, client scripts, UI policies/actions, ACLs, notifications, and integrations
• Work extensively with ServiceNow APIs and integration technologies including REST, SSO, SAML, LDAP, Web Services, JDBC/ODBC, FTP/SFTP
• Develop and maintain strong UI and scripting capabilities using HTML, CSS, and AngularJS
• Own troubleshooting and resolution of complex ServiceNow issues, providing deep technical expertise
• Support release management activities including update sets, deployments, and peer code reviews to ensure engineering excellence
• Design and maintain robust, secure, and highly available ServiceNow architectures and integrations
• Partner closely with Business Analysts and stakeholders to translate requirements into well-defined technical solutions
• Come up with proof of concepts for new ideas or complex solutions, fostering innovation within the team
• Collaborate effectively with project managers, process owners, and other stakeholders across different time zones, particularly with our India-based development team, aligning with EST working hours

Requirements:

• 7+ years in software engineering
• Extensive experience in ServiceNow Design and Development
• In-depth knowledge and practical application of ITIL processes
• Proven experience with ITSM, ITOM, and CSM organizational structures
• Expertise in implementing core ITIL Process modules: Incident, Problem, Change, Service Catalog, and CMDB
• ServiceNow System Administrator Certification, ServiceNow Certified Application Developer
• Experience working in a multi-domain structure within ServiceNow
• Proficiency in customizing ServiceNow using business rules, client scripts, UI policies/actions, ACLs, notifications
• Strong understanding and experience with ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Development skills in HTML, CSS, and Angular JS
• Experience with release management, update sets, and code peer reviews
• Ability to design and manage ServiceNow architecture and integrations
• Experience or accreditation in Artificial Intelligence (AI) or a strong desire to embrace and integrate AI into ServiceNow solutions
• Previous leadership or management experience in ServiceNow development is a plus, demonstrating the ability to guide teams and improve processes
• Bachelor's degree in computer science/IT or relevant work experience