Remote Customer Service Representative (Healthcare)

MY DR NOW is Arizona’s largest privately owned primary care group, offering a variety of services to patients of all ages. They are seeking a Remote Customer Service Representative who will handle inbound patient calls, schedule appointments, and provide empathetic support while maintaining HIPAA compliance.

Responsibilities:

• Handle inbound patient calls
• Schedule appointments and assist with general patient inquiries
• Maintain HIPAA compliance and confidentiality standards
• Provide professional, empathetic, and solution‑focused service
• Meet established quality, attendance, and performance metrics

Requirements:

• Strong verbal communication and active listening skills
• Reliable, punctual, and self‑motivated while working remotely
• Professional demeanor and patient‑focused mindset
• Candidates must already have a personal computer/laptop
• Stable-reliable internet connection
• Work-from-home, quiet-private set up
• Minimum internet speed: 100 Mbps / 10 Mbps upload
• REMOTE work setting: 1 year
• English & Spanish
• Previous experience in a healthcare call center, or customer service role
• Call Center: 1 year