ServiceNow - Expert Software Engineer

Harris Computer is a company that delivers health IT solutions supporting caregivers worldwide. They are seeking an Expert Software Engineer with deep ServiceNow expertise to evolve and modernize their platform, particularly in integrating AI-driven capabilities.

Responsibilities:

• Lead the design and delivery of complex ServiceNow development projects and enhancements, ensuring high-quality, scalable solutions
• Contribute to the evolution of ServiceNow into an AI-enabled platform by identifying and implementing innovative capabilities
• Design, build, and customize ServiceNow solutions including business rules, client scripts, UI policies/actions, ACLs, notifications, and integrations
• Work extensively with ServiceNow APIs and integration technologies including REST, SSO, SAML, LDAP, Web Services, JDBC/ODBC, FTP/SFTP
• Develop and maintain strong UI and scripting capabilities using HTML, CSS, and AngularJS
• Own troubleshooting and resolution of complex ServiceNow issues, providing deep technical expertise
• Support release management activities including update sets, deployments, and peer code reviews to ensure engineering excellence
• Design and maintain robust, secure, and highly available ServiceNow architectures and integrations
• Partner closely with Business Analysts and stakeholders to translate requirements into well-defined technical solutions
• Come up with proof of concepts for new ideas or complex solutions, fostering innovation within the team
• Collaborate effectively with project managers, process owners, and other stakeholders across different time zones, particularly with our India-based development team, aligning with EST working hours

Requirements:

• 7+ years in software engineering
• Extensive experience in ServiceNow Design and Development
• In-depth knowledge and practical application of ITIL processes
• Proven experience with ITSM, ITOM, and CSM organizational structures
• Expertise in implementing core ITIL Process modules: Incident, Problem, Change, Service Catalog, and CMDB
• ServiceNow System Administrator Certification, ServiceNow Certified Application Developer
• Experience working in a multi-domain structure within ServiceNow
• Proficiency in customizing ServiceNow using business rules, client scripts, UI policies/actions, ACLs, notifications
• Strong understanding and experience with ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Development skills in HTML, CSS, and Angular JS
• Experience with release management, update sets, and code peer reviews
• Ability to design and manage ServiceNow architecture and integrations
• Experience or accreditation in Artificial Intelligence (AI) or a strong desire to embrace and integrate AI into ServiceNow solutions
• Previous leadership or management experience in ServiceNow development is a plus, demonstrating the ability to guide teams and improve processes
• Bachelor's degree in computer science/IT or relevant work experience