Salesforce Business Analyst (Remote)

ICF is a global advisory and technology services provider seeking an experienced Salesforce Business Analyst to support a Salesforce implementation project for the US Department of Homeland Security. The role involves engaging with stakeholders to analyze business processes, translating needs into system requirements, and ensuring compliance with federal security standards.

Responsibilities:

• Engage with DHS stakeholders to analyze current business processes, identify pain points, and gather requirements for the Salesforce-based solution
• Translate business needs into detailed user stories, workflows, and system requirements to support low-code/no-code development on Salesforce’s Government Cloud Platform
• Collaborate with the team to prioritize and refine the product backlog, ensuring alignment with project goals and stakeholder expectations
• Create comprehensive documentation, including process flows, requirements specifications, user guides, and deliverables required for gate reviews
• Assist in delivering user training to ensure effective adoption and use of the new Salesforce system
• Support the team in meeting DoD and federal security and compliance standards, including contributing to cybersecurity documentation for ATO approval
• Facilitate communication between stakeholders, developers, and other team members to ensure clarity and alignment on project objectives
• Participate in Agile ceremonies (e.g., sprint planning, reviews) to provide insights on requirements and process improvements
• Support gate reviews for system and acquisition lifecycle checkpoints, ensuring all deliverables meet DHS standards

Requirements:

• 3+ years as a Business Analyst, including at least one Salesforce project
• 3+ years of experience and proven proficiency with Agile project management tools (e.g., Jira, Trello) and Microsoft Office Suite
• 1+ years of experience delivering user training or creating technical documentation
• Candidate must have a Public Trust or an Active Secret clearance
• U.S. Citizenship is required due to federal contract requirements
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S
• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years
• Understanding of DoD and federal government security standards and experience supporting ATO processes
• Experience working with federal government clients, particularly DHS or DoD
• Familiarity with Salesforce, including its general functionality and the use cases it supports
• Salesforce Business Analyst certification, Salesforce Administrator certification, or meaningful Trailhead badge attainment
• Prior experience delivering user training or creating technical documentation
• Background in data migration projects