Customer Service Representative Bilingual Spanish (remote)

Central Research, Inc. (CRI) is dedicated to helping people navigate their federal student loans with compassion and clarity. They are seeking a Bilingual (Spanish/English) Customer Service Representative to assist student loan borrowers with inquiries and provide empathetic customer support in a remote setting.

Responsibilities:

• Assist student loan borrowers with account inquiries, repayment options, and application processes
• Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
• Provide accurate, professional, and empathetic customer support
• Ensure compliance with federal regulations, company policies, and data security standards
• Meet key performance indicators and quality assurance standards

Requirements:

• U.S. Citizenship
• Fluency in Spanish and English, while primarily taking calls from Spanish-speaking customers
• High School diploma or GED
• 6+ months of customer service in a business, non-retail environment or call center experience
• 6+ months of computer experience in a business setting
• Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
• Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed): Not in default on federal student loans, Demonstrated financial responsibility, No felony convictions within the past 7 years, Misdemeanor convictions within the past 7 years may impact eligibility, No non-medical collections totaling $7,500 or more
• Prior call center experience
• Associate or bachelor's degree