Customer Service Representative - Remote

Brandcoven is a leading digital marketing agency that helps businesses grow their online presence and reach their target audience. We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative, responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services.

Responsibilities:

• Respond to customer inquiries and concerns through phone, email, and chat in a timely and professional manner
• Provide accurate and detailed information about our services and products
• Assist customers with placing orders, processing payments, and resolving any issues that may arise
• Maintain customer records and update information as needed
• Collaborate with other team members to ensure a seamless customer experience
• Identify and escalate any complex customer issues to the appropriate department for resolution
• Continuously strive to improve customer satisfaction and retention rates

Requirements:

• High school diploma or equivalent, some college education preferred
• Minimum of 1-2 years of customer service experience, preferably in a remote or call center setting
• Excellent communication skills, both written and verbal
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively
• Proficient in Microsoft Office and other customer service software
• Must have a quiet and distraction-free workspace for remote work
• Experience with digital marketing or advertising is a plus