Customer Success Manager

Nucleus is a rapidly-growing education company focused on delivering high-quality, activity-based education. They are seeking a Client Success Manager to support and grow relationships with schools and educators using their learning platform, ensuring successful onboarding and ongoing support for clients.

Responsibilities:

• Manage and support a portfolio of school and district accounts
• Build strong relationships with educators and administrators
• Lead onboarding, training, and implementation support
• Troubleshoot issues and drive successful classroom adoption
• Coordinate day-to-day account management and operational tasks
• Help improve client retention, satisfaction, and long-term partnerships

Requirements:

• 2+ years of experience in account management, customer success, or another client-facing role
• Strong communication and relationship-building skills
• Comfortable using technology and CRM systems
• Highly organized, detail-oriented, and proactive
• Strong problem-solving skills with a client-first mindset
• Self-starter who works well independently
• Excited to grow with a fast-moving company and contribute beyond your role