Organizational Change Management (OCM)/Process Re-design Lead

Padmore Global Connections is seeking an experienced Organizational Change Management (OCM)/Process Re-design lead for Connecticuts Department of Developmental Services. The role involves leading the analysis and redesign of processes, managing change communication, and ensuring effective digital adoption and training.

Responsibilities:

• Lead in the analysis and redesign of process in conjunction with technology enhancements
• Structure communication and change management
• Motivate through action and words digital adoption
• Create and manage an OCM & communication playbook
• Work with HIPAA constrained data elements
• Be familiar with EHR, EMR, eligibility, case management or claims processing
• Work as part of an enterprise PMO with exposure to standard program and project tools
• Create dashboards, project schedules, status reports, meetings agendas, etc
• Build change management strategy/roadmap/approach
• Manage stakeholder engagement and management program
• Conduct change impact analysis and culture assessment
• Assess user engagement and readiness
• Develop training strategy/need assessment/plan
• Deliver change management and training programs in a wide variety of contexts
• Understand standard project methodologies and change interventions during project lifecycle phases
• Have OCM experience around COTS Implementations

Requirements:

• Exceptional communication and presentation skills
• Experience working with HIPAA constrained data elements
• Familiar with EHR, EMR, eligibility, case management or claims processing
• 5+ years' experience working as part of an enterprise PMO
• Exposure to standard program and project tools, metrics, creating dashboards, project schedules, status reports, meetings agendas, etc
• Blend of communication, IT, budget and reporting skills
• Experience in change management - part of at least 2-3 large scale change management implementations supporting COTS implementations
• Lead end-to-end change management implementation lifecycle on a transformation program
• Experience with process re-design in support of new technology platform implementations and acceptance
• Experience in change management and employee experience in projects including building change management strategy/roadmap/approach
• Stakeholder engagement and management program
• Change impact analysis, culture assessment, user engagement, readiness assessment, training strategy/need assessment/plan
• Practical client experience including planning, design and delivery
• Delivering change management and training programs in a wide variety of contexts
• Good understanding on IT, HR, Finance functional processes and transformation in general
• Excellent skills with PowerPoint, Excel and analytical approach
• Ability to work and team with people across functions, sectors, locations
• Good analytical, judgement, tact and decision-making ability along with critical thinking skills
• Excellent oral, written and presentation skills
• Excellent time management skills to ensure ability to deliver work-products of the highest quality and overcome risk and issues to ensure timely delivery
• Strong oral and written communication skills, including presentation skills
• Technology driven change management experience
• OCM experience around COTS Implementations
• Nice to have experience on PROSCI or any other change management approach
• Nice to have OCM certifications if any such as PROSCI, APMG etc