Customer Service Agent

Brandcoven is a leading marketing agency that specializes in helping businesses build and maintain strong brands. We are currently seeking a motivated and customer-oriented individual to join our team as a Customer Service Agent, responsible for handling customer inquiries and complaints through various channels and providing effective solutions.

Responsibilities:

• Handle customer inquiries and complaints through various channels such as phone, email, and social media
• Maintain accurate customer records
• Provide timely and effective solutions to any issues that may arise

Requirements:

• Excellent communication skills, both written and verbal
• Strong customer service background
• Ability to remain calm and professional in high-stress situations
• Ability to think on your feet to provide quick and effective solutions
• Positive attitude
• Passion for helping others