Customer Success Manager

Corebridge Systems is the leading global software provider for the print, sign, graphics, and apparel industries. They are seeking a proactive Customer Success Manager to work directly with customers, ensuring they thrive while using their all-in-one business management platform.

Responsibilities:

• Own the post-sale relationship with a portfolio of CoreBridge customers
• Lead onboarding and implementation in close collaboration with our training and support teams
• Help customers achieve measurable results with CoreBridge and ensure goals are aligned
• Proactively monitor account health and engagement using tools and dashboards
• Respond to customer questions and needs in a timely professional way
• Collaborate with Support, Product, and Engineering to solve complex customer issues
• Identify churn risks, upsell opportunities, and ways to drive long-term value
• Recommend creative solutions, often using AI tools or process changes, to improve customer outcomes
• Document customer feedback and contribute to improvements across the platform

Requirements:

• Excellent communication skills with the ability to simplify technical topics for non-technical audiences
• Strong problem-solving instincts, with a bias toward action and results
• Tech-savvy and comfortable learning new software, tools, and workflows
• Curious mindset: you enjoy asking questions, uncovering root causes, and finding better ways to work
• A passion for customer success and a genuine desire to help others succeed
• Openness to using modern tools like AI copilots, Loom, Teams, Salesforce, etc
• Self-starter with the ability to work independently and prioritize effectively in a remote environment
• Familiarity with SaaS platforms, CRM systems, or customer lifecycle management (a plus, not a requirement)
• 1–2 years in customer-facing roles preferred, but not required. We're open to hungry, high-potential candidates