Fractal is a global, AI-first company and strategic partner to Fortune 500 organizations, focusing on advanced analytics and AI. The Client Success Engagement Manager will lead AI-driven enterprise transformations for senior life sciences clients, managing strategic relationships and driving delivery quality and growth.

Responsibilities:

Own delivery and growth for Fortune 50 pharma accounts, driving $5MN+ in annual consulting and delivery revenue
Lead large, multi-program AI and GenAI initiatives, including field force transformation, omnichannel analytics, next best action, content tagging, patient services, and field force copilot solutions
Partner closely with the Global Pharma Practice Head and India delivery teams across AI, MLOps, LLMOps, cloud engineering, and analytics
Ensure strong client outcomes and satisfaction, with a target NPS of 70+
Serve as the primary senior client contact, managing executive relationships, escalations, and complex stakeholder environments
Develop and execute account plans aligned to client priorities, including QBRs, MBRs, and joint business plans
Represent Fractal’s full portfolio across AI, engineering, design, behavioral science, and pharma analytics
Manage account economics, including utilization, margins, and delivery health
Drive proposals, client presentations, and commercial discussions in support of new and expanded work
Lead and influence cross-functional teams through indirect management, providing direction, coaching, and oversight
Act as a long-term strategic partner to clients and an active contributor to the growth of the HLS practice

Client Success Engagement Manager

Key skills

About this role

Responsibilities: