Work From Home Customer Service Agent
United States of America
Full Time
1 week ago
$16 - $49 USD
Visa Sponsor
Key skills
Customer Service ExperienceCall Center Software - eCRMCall Center Software - AlvariaCall Center Software - SalesforceCall Center Software - GenesysOnline Meeting Platforms - ZoomOnline Meeting Platforms - Google SuiteGoogle Workspace - GmailGoogle Workspace - SheetsGoogle Workspace - ChatGoogle Workspace - FormsService SchedulingComplaint Documentation
About this role
Randstad Digital Americas is seeking passionate and driven professionals to join their award-winning customer service team as Remote Customer Service Representatives. In this role, you will connect with trade partners and consumers, handling inbound calls, chats, and emails to troubleshoot issues and provide top-tier support.
Responsibilities:
- Scheduling service calls, researching service history, and resolving service scheduling issues
- Maintaining rapport with dealers/distributors/service companies and field representatives to enhance Brand Loyalty
- Processing part order requests
- Authorizing product/service refunds and reimbursements
- Managing written documentation of complaints
- Up selling service plans
Requirements:
- High School Diploma/GED
- 1-2 years of customer service experience
- Ability to pass a drug screen and a background check
- Previous virtual call center experience or applicable retail customer service experience
- Excellent verbal and written communications skills
- Intermediate computer skills, specifically in a Google environment (Gmail, Sheets, Chat, Forms, etc.)
- Ability to troubleshoot issues and quickly find appropriate resolutions
- Experience working in a fast paced environment while managing multiple programs at the same time