Salesforce Senior Business Analyst
Bethesda, Maryland, United States of America
Contract
1 week ago
$40 USD
Key skills
AnalyticsAzureAzure DevOpsSalesforceCRMJiraAgileSDLCStakeholder ManagementCommunicationSales
About this role
Software Guidance & Assistance, Inc. (SGA), is searching for a Salesforce Business Analyst for a CONTRACT assignment with one of our premier Higher Education clients in Adelphi, MD.
Hybrid schedule preferred with onsite presence 1-2 days per week at UMheadquarters. Remote candidates located within the United States and working ET hours will also be considered.
Responsibilities:
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Hybrid schedule preferred with onsite presence 1-2 days per week at UMheadquarters. Remote candidates located within the United States and working ET hours will also be considered.
Responsibilities:
- Lead discovery workshops with key stakeholders to understand business objectives, problem statements, current state processes, and targeted outcomes
- Gather, analyze, document, and refine business and functional requirements into detailed user stories and acceptance criteria
- Translate business requirements into solution specifications aligned with Salesforce platform capabilities and product roadmap initiatives
- Partner closely with Solutions, Product, and Engineering teams to support delivery of scalable Salesforce solutions
- Design business processes, workflow diagrams, process maps, and functional specifications
- Drive stakeholder communication for enhancements, defects, sprint deliverables, demos, and backlog prioritization
- Demonstrate Salesforce platform capabilities and AppExchange solutions aligned to business needs
- Assess and recommend Salesforce best practices, features, and process improvements
- Support Agile delivery processes including sprint planning, backlog grooming, daily standups, and user acceptance testing
- Maintain documentation including architecture artifacts, traceability matrices, requirements, workflows, and system procedures
- Provide project coordination support including milestone tracking, risk identification, and delivery planning
- Stay current on Salesforce releases, roadmap updates, and AppExchange technologies
- Serve as a trusted advisor between business stakeholders and technical delivery teams
- 7+ years of experience leading discovery workshops and gathering/documenting business requirements
- 5+ years of experience as a Salesforce Business Analyst and/or Salesforce Administrator
- Salesforce Admin Certification (ADM-201)
- Strong experience with Salesforce Service Cloud
- Experience with Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, and Chat integrations
- Strong understanding of Salesforce architecture, CRM data structures, and Salesforce best practices
- Experience decomposing business requirements into user stories and acceptance criteria
- Experience working within Agile environments using Jira, Azure DevOps, or similar tools
- Experience creating business process maps, workflow diagrams, functional specifications, mockups, and wireframes
- Strong analytical, communication, stakeholder management, and problem-solving skills
- Experience working independently in remote and hybrid team environments
- Knowledge of SDLC methodologies and Agile delivery frameworks
- Salesforce Sales Cloud Consultant certification
- Salesforce Service Cloud Consultant certification
- Salesforce Education Cloud Consultant certification
- Experience with Education Cloud
- Experience with Marketing Cloud
- Experience with Einstein Analytics
- Prior USM and/or UMexperience
- Consulting background supporting enterprise Salesforce initiatives
- Experience within higher education environments
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.