Service Desk Analyst

Job Description:

• Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).
• Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.
• Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.
• Support Microsoft 365 applications Outlook, Teams, OneDrive, SharePoint covering login errors, sync issues, and basic configuration.

Eligibility, Knowledge, Skills & Experience

• 1 5 years in a Service Desk or in an IT Support role.
• Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
• Phone support experience is mandatory.
• Experience in Technical helpdesk or technical call center support is required.