Onboarding Project Manager

flydocs, a wholly owned subsidiary of Lufthansa Technik, is at the forefront of digital transformation in the aviation industry. They are seeking an experienced Onboarding and Implementation Project Manager to lead the onboarding and implementation of flydocs solutions for airline, lessor, and MRO customers, ensuring they achieve operational value from the solutions.

Responsibilities:

• Lead customers through every stage of the onboarding journey – from kick-off through go-live and into post-go-live adoption
• Build trust and credibility with airline and MRO stakeholders by combining project rigour with genuine aviation domain knowledge
• Support customers through the operational change management that comes with adopting flydocs solutions into their day-to-day workflows
• Identify and foster product champions within customer organisations to drive adoption and long-term advocacy
• Help customers streamline their processes and realise measurable operational efficiencies
• Deliver projects on time and within scope, maintaining commercial discipline and protecting margins
• Track and report project health accurately – flagging risks early rather than absorbing them
• Adopt a continuous improvement mindset, identifying ways to make onboarding more repeatable and scalable
• Contribute to the development of onboarding playbooks, templates, and training materials that strengthen the wider PS team
• Act as the primary point of contact for customers during the onboarding and implementation phases
• Manage multiple projects simultaneously, ensuring successful delivery while maintaining customer satisfaction
• Define & Plan the scope and schedule of the customer's project from Kick-Off to Go-Live
• Develop and maintain detailed project plans and timelines, proactively addressing any risks or issues
• Conduct regular status updates and communicate progress to internal and external stakeholders
• Provide training and support to customers to facilitate the successful adoption of Flydocs solutions
• Gather feedback from customers post-implementation to identify areas for improvement and drive enhancements

Requirements:

• Significant hands-on experience in aircraft technical records, airworthiness compliance, or aviation asset management – ideally across multiple regulatory environments (EASA, FAA, CAR 145)
• Proven ability to manage multiple concurrent workstreams – coordinating timelines, resources, and stakeholders to deliver on time
• Experience with flydocs DRM and/or LAM products, or equivalent records management and asset management platforms
• Confident engaging stakeholders at all levels – from operational teams to senior customer contacts
• Strong analytical approach with experience using tools to track performance, identify risks, and support decision-making
• Experience supporting customers through digitisation or system migration projects, particularly in compliance-heavy or records-intensive environments
• Exposure to SaaS product rollouts, software integrations, or structured implementation methodologies
• Demonstrated ability to work collaboratively with teams, fostering direct and transparent two-way communication and feedback
• Clear, confident communicator in English – written and verbal
• Capacity to independently manage complex and evolving project conditions with resilience and flexibility
• Willingness and ability to travel internationally as required
• Formal project management certification (PMP, PRINCE2, Agile)