Customer Service Associate – Financial Support | Philippines (For Pooling)

Peak Support is a company dedicated to providing exceptional customer service and fostering a positive work environment. They are seeking Customer Service Associates - Financial Support to assist customers with cobranded credit card programs, resolve inquiries, and ensure a seamless customer experience across multiple communication channels.

Responsibilities:

• Provide outstanding customer support via phone
• Handle inquiries related to cobranded credit cards, including account support, transactions, and general service concerns
• Deliver accurate, timely, and customer-focused resolutions
• Maintain a high level of professionalism, empathy, and product knowledge
• Document interactions and follow processes to meet client and company standards
• Collaborate with team members and leadership to achieve performance goals

Requirements:

• At least 1 year of BPO customer service experience
• Experience supporting financial accounts, credit cards, or banking products is highly preferred (e.g., billing inquiries, transactions, disputes, fraud, or account management)
• Strong English communication skills (C1 level or above) — both written and verbal
• Proven ability to provide excellent customer service in a fast-paced environment
• Experience handling voice accounts/projects
• Ability to communicate information clearly and effectively, especially when explaining financial concepts
• Strong problem-solving and critical-thinking skills
• High attention to detail and strong organizational skills, particularly when handling sensitive financial information
• Flexibility to work shifting schedules, weekends, and holidays