Associate Customer Success Manager, Oncology

Natera is a global leader in cell-free DNA testing, dedicated to oncology and personalized medicine. They are seeking an Associate Customer Success Manager to ensure a seamless onboarding experience for new oncology providers, acting as a bridge between providers and internal operations while monitoring the sample lifecycle and collaborating across business units.

Responsibilities:

• Monitor and manage the end-to-end sample lifecycle for new oncology providers, ensuring the first few samples move through our system without friction
• Collaborate with Medical Science Liaisons (MSLs), Clinical Trials, and Sales to provide a unified, custom touchpoint for new customers during their transition to Natera
• Identify and resolve potential bottlenecks in the onboarding workflow, acting as the primary advocate for the provider within internal lab and clinical operations
• Leverage Snowflake and Salesforce to monitor incoming samples and communicate with providers
• Effectively communicate onboarding wins, risks, and ROI assessments to leadership across the Oncology business unit

Requirements:

• A bachelor's degree required; advanced degree in life sciences or healthcare administration preferred
• 3+ years of experience in Customer Success, Clinical Account Management, or a high-touch service role within the genomics or personalized medicine space
• Proficiency in data analysis tools (e.g., Snowflake, PowerBI, Tableau) with the ability to turn raw data into actionable insights
• Strong familiarity with Oncology and Genomics; comfortable discussing clinical workflows and the nuances of liquid biopsy or genetic testing
• Exceptional communication skills with a 'bias toward action' and the ability to influence cross-functional teams without direct authority
• Deep customer empathy with a focus on simplifying complex medical-legal and operational requirements for clinicians
• Proven ability to manage multiple high-priority accounts simultaneously in a fast-paced, matrixed environment
• advanced degree in life sciences or healthcare administration