Business Operations Analyst (Remote)

Globe Life is committed to empowering its employees and fostering an innovative culture. They are seeking a Business Operations Analyst responsible for planning, developing, and supporting projects across multiple business units to enhance operational effectiveness.

Responsibilities:

• Design and document business processes and make appropriate recommendations that will positively impact operational effectiveness
• Work with the project team members on all phases of initiatives
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and distinguish user requests from the underlying true needs
• Collaborate with all functional business units to achieve strategic, tactical and project goals
• Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs
• Monitor milestone completion and track all phases of the project product/service life cycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts. This includes documenting, prioritizing, and tracking requests
• Conduct project meetings, meet with project team(s) regularly to review project deliverable and deadlines, and meet with appropriate personnel for periodic reviews of prototypes and final products
• Consult with business units in developing user acceptance test plans and procedures for end user testing, ensuring that all tests are conducted and documented according to the standards agreed upon by the business unit and I.T
• Facilitate meetings for all levels of the organization
• Provide status updates and reporting on assigned projects
• Support business transition and help establish change
• Track and analyze business unit trends and make appropriate recommendations that will positively impact the department to create new or maximize existing initiatives based on data analysis

Requirements:

• Bachelor's degree in business or related field such as Finance, Accounting, Management Information Systems, etc. or 2 - 3 years' experience in related field
• 2 - 3 years' experience in related field
• Knowledge of the insurance industry
• Strong technical, analytical, and communication skills (verbal and written)
• Detail-oriented with effective follow-through and the ability to multi-task
• A collaborative team mindset with proficiency in Access, Excel, and Outlook
• Reliable and predictable attendance of your assigned shift
• Ability to work full time and/or part time based on the position specifications
• SQL, Visio, and Project experience is a plus