Customer Service Representative – Travel (Remote)

HB Travels is a Massachusetts-based travel agency specializing in curated travel experiences. They are seeking a part-time remote Customer Service Representative to handle customer inquiries, provide support with travel bookings, and ensure customer satisfaction through effective communication.

Responsibilities:

• Handle customer inquiries
• Provide support with travel bookings
• Resolve issues to ensure customer satisfaction
• Deliver an exceptional customer experience
• Assist clients with travel arrangements
• Maintain accurate records
• Build positive relationships through effective communication

Requirements:

• Proficiency in Customer Service, Customer Support, and maintaining Customer Satisfaction
• Strong understanding of Customer Experience principles and strategies
• Ability to effectively communicate and provide exceptional support to clients
• Strong organizational and multitasking skills to manage bookings and inquiries
• Proficiency in using digital tools and platforms for remote work
• High attention to detail and problem-solving abilities
• Experience in the travel industry or knowledge of travel planning is a plus