Customer Success Manager

Crossing Minds is the smartest platform powering perceptive recommendations that drive online discovery and engagement. The Customer Success Manager will build relationships with key customer contacts, onboard new clients, and provide strategic guidance to ensure customer satisfaction and success.

Responsibilities:

• Build deep, trusted relationships with key contacts and executives at our customer's companies
• Review ongoing customer campaigns and provide strategic guidance to customers
• Successfully onboard and deploy new customers by working closely with the engineering team
• Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers
• Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met
• Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc
• Ability to balance a constant flow of short-term projects while looking ahead for “what’s next” for our customers
• Be the voice of the customers and provide customer feedback internally to stakeholders
• Identify, sell, upsell, enable, and manage opportunities with our customers