CCAI Voice Solutions Developer
Richardson, Texas, United States of America
Contract
1 week ago
$60 - $70 USD
Key skills
PythonJavaAIBigQueryGoogle CloudTerraformKubernetesDockerServerlessCloud RunCloud FunctionsPub/SubRedisLeadershipCommunication
About this role
Job Description -
CCAI Voice Solutions Developer
Location: Hybrid in Richardson TX Please send locals
Duration: 6+ Months
Job Description:
- CCAI Voice AI Solutions Developer
Key Responsibilities:
- Design, build, and demonstrate conversational AI prototypes for voice IVR and chat using Dialogflow CX, CCAI Platform, and Agent Assist (for intents, flows, routing logic, and end-to-end customer journeys).
- Research and propose new prototype ideas to enhance customer experience and business operations.
- Build proofs-of-concept (POCs), demonstrate solutions to leadership and stakeholders, deliver knowledge transfer (KT) sessions, and create comprehensive end-to-end documentation (e.g., architecture, setup steps, configs, runbooks, known issues) to enable a smooth handover to the development team.
- Understand Genesys Cloud platform and cross-team coordination for end-to-end delivery.
- Develop and deploy webhook services and back-end integrations for the virtual agent using Python and/or Java, including API integrations and service-to-service communication patterns for production-style architectures.
- Implement event-driven and serverless components on Google Cloud Platform using Cloud Run, Cloud Functions, and Pub/Sub.
- Containerize services with Docker (and Kubernetes concepts where necessary).
- Build and maintain a Genesys AudioHook to Google Cloud Platform pipeline for real-time audio streaming, enabling live transcription and AI-driven insights using speech-to-text and related Google Cloud Platform services.
- Troubleshoot and improve performance and reliability by analyzing telemetry in Google Logs Explorer and Cloud Monitoring, focusing on reducing latency and improving customer experience.
Develop daily hands-on Google Cloud and CCAI tools including but not limited to the following:
- Dialogflow CX (including playbooks),
- CCAI Agent Assist,
- CCAI Insights,
- CCAI Platform,
- Cloud Run,
- Cloud functions,
- Compute Engine,
- Cloud Pub/Sub,
- Google Cloud DLP,
- Memorystore (Redis),
- Firestore,
- BigQuery,
- Terraform, and
- Python and Java (for service development and integrations).
Desired Skills:
- Google Professional Cloud Developer certification
- Customer Engagement Suite with Google AI Technical Expert credential
- Google Professional Cloud Developer certification
- Customer Engagement Suite with Google AI Technical Expert credential
Desired Skills:
Skill Highlights- please indicate the # of years on each of the following skills:
- Dialogflow CX (including playbooks),
- CCAI Agent Assist,
- CCAI Insights,
- CCAI Platform,
- Cloud Run,
- Cloud functions,
- Compute Engine,
- Cloud Pub/Sub,
- Google Cloud DLP,
- Memorystore (Redis),
- Firestore,
- BigQuery,
- Terraform, and
- Python and Java (for service development and integrations).