Remote Bilingual Spanish Customer Service Representative

ACC Premiere is passionate about customer service and provides exceptional service experiences for consumers of many well-known brands. They are seeking individuals to work as Remote Customer Service Representatives, handling customer inquiries and maximizing sales opportunities.

Responsibilities:

• Handle customer inquiries and complaints
• Maximize every sales opportunity by upselling and cross-selling profitable products
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

Requirements:

• Experience in retail, sales, retention and/or data entry
• Handle customer inquiries and complaints
• Maximize every sales opportunity by upselling and cross-selling profitable products
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently
• Minimum of 2 years customer service experience in a call center environment
• Experience supporting luxury brand products and services
• Experience supporting home appliances
• Positive and professional demeanor
• Excellent written and verbal communication skills both English and Spanish
• Minimum HS diploma, college preferred
• Experience with diagnosing and troubleshooting
• Has experience supporting consumer products and/or services