Forward Deployed Software Engineer (AI Agents)

Pallet is a company focused on transforming logistics through AI Agents, having achieved significant revenue growth and backed by top investors. They are looking for a Forward Deployed Software Engineer to work directly with customers, deploying AI agents and ensuring systems operate effectively in real-world environments.

Responsibilities:

• Reverse engineer undocumented APIs, ERPs, TMS systems, and internal tools with minimal guidance
• Debug broken data pipelines, mismatched schemas, and flaky integrations in production environments
• Sit onsite with customer teams (~25% travel) to diagnose failures and ship fixes in real time
• Make pragmatic tradeoffs to get systems live under tight timelines
• Own customer go-lives end-to-end — from scoping to production stability