Senior Public Safety Sales Engineer, West Coast

Axon is on a mission to Protect Life, addressing critical safety and justice issues with their ecosystem of devices and cloud software. As a Senior Public Safety Sales Engineer, you will act as a technical expert and storyteller, collaborating with sales teams and customers to deliver tailored technical solutions and ensure successful implementation.

Responsibilities:

• Pre-Sales Solutioning
• Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions
• Conduct in-depth discovery with 911 centers, emergency management agencies, and public safety IT teams
• Deliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environment
• Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism
• Translate complex technical concepts into clear, benefit-focused explanations for non-technical audiences
• Technical Leadership
• Serve as the subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows
• Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure
• Advise agencies on best practices for network security, system interoperability, and deployment planning
• Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings
• Sales Enablement & Collaboration
• Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness
• Collect and relay customer feedback to influence product roadmap and technical documentation
• Support proposal teams with technical content, diagrams, and specifications
• Assist marketing and partner teams in developing technical collateral, webinars, and events
• Customer Advocacy
• Build trust with agency decision-makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflows
• Ensure technical confidence throughout the sales cycle to accelerate buying decisions
• Represent Prepared at tradeshows, conferences, and industry events as a technical ambassador

Requirements:

• Several years of experience working directly in, or selling to, Public Safety Answering Points (PSAPs) or emergency communications environments (e.g., as a PSAP Director or equivalent)
• 3–7 years of experience as a Sales Engineer, Solutions Engineer, or Technical Consultant within software/SaaS sales and/or a strong understanding of public safety, emergency communications, or government technology (e.g., 911, CAD, NG911, or dispatch systems)
• Strong ability to articulate complex technical concepts to both technical and non-technical audiences
• Proven presentation, storytelling, and consultative selling skills, with a track record of coaching and enabling sales teams
• Experience supporting government procurement cycles, RFPs, and security/compliance processes
• Collaborative, adaptable, and mission-driven—able to navigate a high-growth, high-impact environment with agility
• Willingness to travel up to 40% for customer meetings, tradeshows, and on-site demos
• Previous hands-on PSAP or emergency communications experience (dispatcher, supervisor, or comms center manager)
• Familiarity with Axon, Prepared, or other leading public safety platforms
• Experience designing onboarding or sales enablement programs
• Experience integrating with public safety technologies (CAD, RMS, NG911 systems, cloud-based communications)
• Knowledge of government procurement processes and funding mechanisms