Customer Success Manager - Federal (Southeastern US - Atlanta)

Legion Intelligence is a company focused on building secure and reliable AI systems to enhance human workflows and tackle critical challenges. They are seeking a Customer Success Manager to work with government clients, ensuring effective communication and collaboration to optimize the use of their Generative AI product. The role requires significant travel in the Southeastern United States, particularly to meet with clients in that region.

Responsibilities:

• SECRET or TS/SCI Security Clearance
• Significant experience as a CSM or AM working with the government. Our team is lean and requires someone who is able to thrive in the federal space without significant guidance
• Ability & Willingness to travel.You will need to be onsite with our customers frequently. Most of them will be in the Southeastern United States
• Experience with a technical product. You'll need to have worked with a highly-technical product in the past. Legion is a Generative AI product and the technology itself is highly complex. While our users can be anyone at an enterprise, the decision-makers involved in bringing Legion to their company (e.g., CTOs, CIOs) are often quite technical and you will need to be able to comfortably communicate with them
• Exceptional communication skills. You represent Legion to the customer, and you represent the customer to Legion. Effectively communicating in both directions is paramount and critical to the success of both the customer and Legion
• Proven ability to collaborate. You can work effectively with cross-functional teams, including sales, product, and/or engineering to articulate customer needs and develop new platform capabilities to meet them
• Understanding of AI technologies.You understand machine learning concepts and their applications in real-world scenarios and can communicate them to customers of varying levels of technical backgrounds
• Experience with maintenance, repair, and operations (MRO). The customers for this particular role are leveraging Legion for MRO. The more familiarity you have with this area, the faster you can deliver value for them

Requirements:

• SECRET or TS/SCI Security Clearance
• Significant experience as a CSM or AM working with the government. Our team is lean and requires someone who is able to thrive in the federal space without significant guidance
• Ability & Willingness to travel. You will need to be onsite with our customers frequently. Most of them will be in the Southeastern United States
• Experience with a technical product. You'll need to have worked with a highly-technical product in the past. Legion is a Generative AI product and the technology itself is highly complex. While our users can be anyone at an enterprise, the decision-makers involved in bringing Legion to their company (e.g., CTOs, CIOs) are often quite technical and you will need to be able to comfortably communicate with them
• Exceptional communication skills. You represent Legion to the customer, and you represent the customer to Legion. Effectively communicating in both directions is paramount and critical to the success of both the customer and Legion
• Proven ability to collaborate. You can work effectively with cross-functional teams, including sales, product, and/or engineering to articulate customer needs and develop new platform capabilities to meet them
• Understanding of AI technologies. You understand machine learning concepts and their applications in real-world scenarios and can communicate them to customers of varying levels of technical backgrounds
• Experience with maintenance, repair, and operations (MRO). The customers for this particular role are leveraging Legion for MRO. The more familiarity you have with this area, the faster you can deliver value for them
• Experience working at a startup. Legion is early-stage and that means there's a lot of things that aren't figured out yet. You'll need to be comfortable with operating in that kind of environment
• Technical background. You have some experience building tools for project management (e.g., using Excel, SQL, Python, etc.) or developing your own applications for this or other purposes