Electrical Service Engineer

GEOR Global Recruitment is seeking an Electrical Service Engineer to provide after-sales technical support for local projects in the U.S. The role involves resolving electrical control issues, conducting on-site surveys, and ensuring customer satisfaction through effective problem-solving and support.

Responsibilities:

• Provide after-sales electrical technical support for local projects in the U.S., resolving electrical control issues (PLC, robots, etc.) during the post-delivery stage. Complete electrical drawing modifications, program optimization, and spare parts ordering in accordance with company standards, and close out faults effectively
• Perform on-site electrical design change implementation, installation guidance (wiring and connection inspection), power-on commissioning, and safety verification for U.S. customers, ensuring compliance with customer standards
• Conduct on-site surveys, develop solutions, support quotations, and prepare documentation for the electrical portion of small ECR modification projects for U.S. customers, helping to secure orders
• Assist projects in the sales-execution phase with on-site electrical issue identification, control scheme validation, debugging, and other support activities
• Regularly review electrical fault cases from U.S. project sites, summarize root causes and improvement recommendations, and produce experience feedback documents
• Support the acceptance process for North American projects, handle customer electrical-related complaints, and enhance customer satisfaction

Requirements:

• Bachelor's degree or higher in Electrical Engineering, Automation, or a related field
• Must have legal work authorization in the U.S. and be based in the U.S
• 5+ years of experience in electrical design or on-site commissioning of non-standard automation equipment; experience in after-sales support for lithium battery production lines is preferred
• Proficient in EPLAN, CAD, or other electrical design software; excel in at least two of the following mainstream PLC platforms – Siemens, AB (Rockwell), Beckhoff – with the ability to independently debug and modify programs
• Familiar with CE/UL project certification processes and on-site electrical safety codes
• Fluent in both English and Chinese, able to independently conduct technical meetings with foreign customers
• Strong communication, coordination, and problem-solving skills
• Willing to be based long-term in the USA and willing to travel as required by service projects
• Experience in after-sales support for lithium battery production lines
• Experience with TESLA projects is a plus