Review and Translation Program Project Manager Intern

Kiva is a global nonprofit focused on expanding financial access to underserved communities. The intern will support the Review and Translation Program by engaging with volunteers, aiding in recruitment, and enhancing communication tools to ensure efficient program operations.

Responsibilities:

• Engage the volunteer community -- Monitor interactive Colibri Discussion Boards (the program’s online volunteer community forum) and coordinate volunteer recognition efforts (including the Milestone Award recognition process, Volunteer of the Month interviews, and posting volunteer achievements monthly). Alert volunteers to increase loan review needs with challenges and Kiva-related news and initiatives by posting original messaging on Colibri
• Support with cross-functional event planning and motivational messaging during various Kiva campaigns
• Volunteer recruitment -- Research recruitment resources as needed, post job descriptions, and assist in the initial screening of applications
• Assistance with systems -- Assist with QA testing and documentation for improvements to volunteer-facing communication tools (Colibri), the creation of new reference materials (e.g., FAQs, training videos), and refining the transition to automated emails via our preferred email platform (Iterable)
• Team collaboration on volunteer engagement logistics -- Draft motivational messaging, plan volunteer events, design and analyze surveys, and strategize on timing and method of communication
• Enhance process efficiency -- Provide input on streamlining recurring volunteer engagement responsibilities for efficiency gains. Propose initiatives that would minimize manual program administration of intern tasks
• New tool research projects -- Help the team source and review new online tools and products to enable programmatic scaling
• General data analysis -- Compilation and analysis of volunteer surveys, polls, and community interaction through click rates and responses and presentation of any results to the team
• Enhance volunteer communications -- Manage a new email channel and processes to add to documentation for future team reference
• Additional support -- Contribute to and manage aspects of various projects as needed

Requirements:

• At least 21 years of age or older by July 14, 2026
• Able to commit to the full 6-month term
• Strong critical thinking, with an eye for detail, and ownership of your work
• Enjoys problem-solving and relationship-building
• Strong written and verbal communication skills
• Highly proactive, organized, and able to work independently
• Intermediate skills in Google Suite, Greenhouse, Salesforce, Slack, and various Kiva internal systems
• Willing to collaborate in a team environment
• Good communication instincts for differentiating tones between internal and external audiences
• Able to work with little direction
• Demonstrated project management skills with a proven ability to set and meet project deadlines