Customer Success Manager (m/f/d)

Nuwacom is building the next evolution of work, creating an adaptive, AI-native workspace that enhances collaboration. The Customer Success Manager will ensure customer satisfaction, guide onboarding, and develop strategies for long-term success.

Responsibilities:

• Act as the primary contact for a portfolio of key enterprise customers and develop long-term success strategies
• Guide customers through a seamless onboarding process and ensure they achieve value quickly
• Identify new use cases, provide proactive advice, and ensure customers get the most out of our platform
• Establish strong, trust-based relationships with decision-makers and end users
• Collect feedback and collaborate closely with product and development teams
• Track key metrics, identify risks early, and take actions to ensure customer satisfaction and retention
• Work closely with the sales team to identify upsell and cross-sell opportunities

Requirements:

• +2 years of experience in customer success, account management, or client development – ideally in enterprise software
• A customer-first mindset with a strong understanding of enterprise customers' needs
• Excellent communication and presentation skills, with the ability to make complex topics clear
• Passion for new technologies and the ability to quickly learn new software
• Independent, solution-oriented work style with a strong sense of ownership
• Fluency in German and English (spoken and written)