Product Manager, CourseGateway

EDUCAUSE is seeking an experienced Product Manager to join its data analytics team. This role involves overseeing the development and continuous improvement of the CourseGateway.org platform, managing product roadmaps, and engaging with cross-functional teams to enhance user experience and satisfaction.

Responsibilities:

• Develop and deliver on product roadmaps in close partnership with the director, internal stakeholders, and matrixed technical product team
• Lead cross-functional engagements with internal staff and higher education subject matter experts to define user personas, identify user needs, frame user requirements, and deliver decision-support products
• Identify, define, and coordinate the collection of relevant data elements needed to develop decision-support products
• Facilitate product design processes, including data visualization design, gathering community input, and UX validation
• Scan competing and complementary products and conduct competitive market analyses to identify new risks and opportunities
• Coordinate the work of internal staff and third-party contractors to successfully produce decision-support products, including the coordination and facilitation of regular product meetings and communications
• Generate internal reports and stakeholder communications summarizing the results of product evaluations and the status of KPIs, outlining recommendations for product improvements
• Collaborate with the EDUCAUSE technical team to establish and maintain development backlogs and plan work sprints
• Train support staff on new and existing products; provide second-level end-user support as needed
• Assess KPIs, user inquiries, community discussion, and product evaluation information to develop and implement strategies for reaching engagement targets
• With the EDUCAUSE marketing team, establish and execute marketing, promotion, and communication strategies, including leading ongoing improvements to our public-facing web presence
• Train end-users on how to use EDUCAUSE decision-support tools using a variety of channels including recorded video tutorials, webinars, virtual community meetings, and other outreach mechanisms

Requirements:

• A Bachelors' degree in product management, business, or related field and 5 years of working experience as a product manager, product owner, service owner, or business analyst; or any combination of education, training, and experience that demonstrates the ability to perform the duties of the position
• Demonstrated ability to establish, prioritize, and communicate business requirements
• Experience with continual improvement methodology, product management, and agile project management
• Demonstrated initiative with the ability to manage multiple short-range and long-term projects simultaneously
• Travel may be required to support EDUCAUSE conferences/events, research team operations, and external events relevant to the position
• Digital product management experience
• At least 3 years of work experience in higher education IT or online education technology
• Experience with developing interactive data visualizations based on user requirements using QlikSense, Tableau or other similar data visualization platforms
• Familiarity with survey platforms such as Alchemer