Sales Development Flex Manager

ServiceTitan is a leading company in the field of software solutions for the service industry. They are seeking a Sales Development Flex Manager to lead and develop Sales Development Rep (SDR) teams, drive pipeline creation, and flexibly cover management gaps across the organization.

Responsibilities:

• Manage SDRs on objectives, activity metrics, and performance achievement
• Conduct weekly 1:1s with each SDR to coach, develop, and drive accountability
• Serve as a mentor and steward of the ServiceTitan culture for your team
• Motivate, incentivize, and recognize team members to encourage top performance
• Stay abreast of and coach SDRs on outbound best practices including cold calling, sequencing, and messaging
• Monitor lead processes, key metrics, and catalyze pipeline creation across your assigned team
• Shape and implement SDR strategy and outbound processes for the teams you cover
• Report to senior management on operational and financial KPIs
• Help evaluate new technologies and programs to drive superior SDR performance
• Step into team assignments (typically 1–6 months) covering absences or unexpected gaps on the management team
• Maintain all internal customer and business partner relationships aligned to the team you are covering
• Serve as proxy for QBRs, performance management conversations, team meetings, and cross-functional syncs
• Deliver a detailed transition document and handoff recap to the returning manager at the conclusion of each assignment
• Contribute to special projects and strategic initiatives that advance the broader Sales Development and GTM organization
• Over-communicate updates, observations, and needs to senior leadership to ensure team continuity
• Recruit, interview, and onboard new SDR team members to support organizational growth
• Help onboard and train new hires for speed-to-ramp and long-term success
• Partner hand-in-hand with senior leadership to build the best SDR organization in the country

Requirements:

• Direct experience as an SDR/BDR with applicable team lead or management experience
• Direct experience in a closing AE role for 12+ months
• Strong preference for 1+ years of sales management experience
• Outbound-specific cold-calling experience—not just inbound lead handling
• Track record of success in both an AE and leadership role; history of managing, or being a part of, a high-performing sales team
• Strong understanding of outbound pipeline generation processes and methodology
• Enthusiastic, adaptable, and vibrant attitude—comfortable leading new teams with short ramp time
• Exceptional operational excellence skills with strong organizational foundations
• Expert communication and presentation skills with high emotional intelligence
• Strong interpersonal skills and ability to build trust quickly across teams and leadership levels
• Analytical mindset, comfortable generating reports and identifying trends in data
• Openness to change and eagerness to take on new assignments, projects, and team environments based on business need
• Proficiency with Salesforce.com is required
• Adept at adopting and rolling out new sales enablement technologies
• Experience with outbound cadencing tools (such as Nooks, Salesloft, Gong, etc) and associated sales enablement tech stack solutions strongly preferred