Sr Data Analyst / CX Design Strategy
Remote
Contract
6 days ago
Key skills
SQLAIAnalyticsBIPower BIDatabricks
About this role
- Bachelor s degree in Analytics, Data, Technology, Business, or related field
- 4 7+ years of experience in:
- CX analytics
- Product analytics
- Journey analytics
- Customer insights
- Strong hands-on experience with Qualtrics
- Experience implementing and managing:
- Transactional surveys
- Digital intercepts
- Session replay / behavioral analytics
- Strong experience analyzing:
- NPS / CSAT / Voice of Customer data
- Contact center metrics (repeat contact, call drivers, AHT)
- Digital funnel and journey analytics
- Advanced experience with modern analytics and reporting tools such as and their onboard AI tools:
- Power BI
- Databricks
SQL