System Admin/IT Admin/System support
Washington, Utah, United States of America
Contract
6 days ago
$55 - $60 USD
Key skills
PowerShellPhoenixERPRemote Work
About this role
IT Admin/System Administrator
Address: 1126 16th St NW, Suite 600, Washington, District of Columbia 20036, US
Exp:8+yrs
Location, On-Site Requirements, and Logistics:
DC office location, parking options, and the requirement for the IT support role to be on-site five days a week, with no flexibility for remote work.
- Office Location and Parking: The office is located near Farragut West metro station, two blocks from the White House, with paid parking available in the building; will provide parking cost details
- On-Site Work Requirement: Unlike other staff who have a two-day in-office policy, the IT support role must be on-site five days a week to ensure IT presence and support, with no flexibility for remote work.
They are going through an ERP implementation next year - a successful placement will pave a path for us to build more Ks on / headcount here in near future
Meeting notes:
- IT Support Role Requirements and Responsibilities:
Requirements for the IT support role, emphasizing need for hands-on experience with Microsoft 365, PowerShell scripting, hybrid environment support, and a balance between help desk and infrastructure skills:
- Hybrid User Support: IT support role must cover both remote and in-office users, supporting headquarters in DC, field offices in LA and Phoenix, and remote users across the United States, with a focus on VPN, remote connectivity, and device management.
- Microsoft 365 and PowerShell Expertise: The candidate must have strong hands-on experience with Microsoft 365, including user provisioning, license management, access control, and security-focused offboarding, as well as the ability to create PowerShell scripts for data extraction and automation.
- Endpoint Security and Admin Tools: Experience with Microsoft Intune, Defender for endpoint security, and admin tools for user and access management (such as MFA) is required, with an emphasis on configuring and troubleshooting these platforms rather than just using them.
- Infrastructure and AV System Knowledge: While not seeking a pure infrastructure engineer, noted the importance of understanding firewalls, switches, and system hardening, as well as basic knowledge of AV systems for conference room support, given the organization''''s high-profile meetings.
- Candidate Profile Preferences: Preference for candidates with both M365 and infrastructure exposure, avoiding those focused solely on help desk or infrastructure, and highlighted the need for real examples of troubleshooting, server patching, and customer service.
- Team Structure, Ticketing, and Workload Expectations:
Current IT team structure, user base, ticketing system (SolarWinds), and expected workload, clarifying the scope of support and the types of tickets handled by the senior IT support role:
- User Base and Team Size: Organization supports approximately 150 FTEs and 20-30 consultants, totaling 175-200 users, with the majority at headquarters and smaller groups in LA, Phoenix, and remote locations; the IT team has been reduced to one, plus a network admin, with vendor support for cybersecurity and backup.
- Ticketing System and SLA: The team uses SolarWinds for ticket management, with mapped criticality and SLAs for each priority; clarified that experience with any ticketing system is acceptable due to similar functionality across platforms.
- Ticket Volume and Types: Ticket volume has decreased from 360-400 per month to 125-150, with only 5-8% being basic issues like password resets due to self-service mechanisms; the senior role is expected to handle more complex tickets and support other IT projects.
- Role Augmentation and Project Support: The new hire will fill gaps in IT help desk support and assist the network admin, especially with projects like SOC 2 audit maintenance, working alongside vendors