Customer Service Associate II - National General

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. The Customer Care Associate II is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance, supporting borrowers and agents with their inquiries.

Responsibilities:

• Cross trains to assist with borrower follow ups
• Assists answering questions in the help desk
• Meets and maintains availability standards, schedule adherence and attendance guidelines
• Updates records and note system as required
• Disbursements of Property Insurance Premiums
• Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries
• Delivers timely, accurate customer service ensuring the highest level of satisfaction

Requirements:

• High School Diploma or GED
• 0-2 years experience
• Business Support
• Client Facing
• Consumer Protection
• Quality Control (QC)
• Service Delivery